Friday, March 23, 2012

Getting to Know the Department: Police Dispatch Center

The Overland Park Police Department Dispatch Center receives all emergency and administrative calls for the Police Department.

The Dispatch Center is equipped with state-of-the-art equipment and innovative technology. It is staffed by 17 full-time dispatchers and 4 part-time dispatchers. A Police Captain is responsible for the overall operation of Dispatch. The staffing level of the Dispatch Center has decreased over the past 10 years, even though the population of Overland Park has grown substantially.

The Dispatch Center is staffed by dedicated and skilled personnel who work 24 hours a day, 7 days a week, 365 days per year. Police Dispatchers are trained to ensure the steady advances in technology and advanced computer programming applications are used to expedite police services to Overland Park citizens and visitors. The efficiency of our dispatchers is obvious from the numbers below.

· The average number of 911 calls received over the past 2 years is 78,794. We received 80,767 911 calls in 2011.

· The average number of Administrative calls received over the past 2 years is 184,461. We received 166,629 Administrative calls in 2011.

· The average number of incoming telephone calls handled by each dispatcher per year is approximately 22,500 calls.

· The average number of dispatched calls handled by each dispatcher per year, is approximately 9,900 calls.

· In 2009, the average time from receipt of call until dispatched was 1.38 minutes. In 2010, the average time was 1.22, and in 2011 the time was 1.18.