Here’s what he did: He entered the bank with an amount of money and told the bank teller that he wanted to exchange the sum for a different denomination. The teller started to fill his request and that’s when he told her she was using the wrong type of currency. He had wanted foreign currency. A short conversation took place between the teller and the scam artist about the availability of foreign currency, he “returned” the already counted out money that was intended as the exchange and took his money back. The problem was he took part of that money that was intended for the exchange along with his money that he walked in with, leaving the teller short.
Quick Change scams show up from time to time. The best way to avoid them as a cashier or teller is to be alert and not allow yourself to get flustered by someone causing a scene. Review your company policy about how they want you to handle a customer who is either demanding more change or a different amount than what you feel is due. There’s nothing wrong with asking for a second set of eyes to help make sure the customer is taken care of and given the right amount of money back.
During the investigation, the following surveillance photographs were collected. Detectives are asking for the public’s help in identifying the subject shown. Anyone with information about this incident is asked to contact the TIPS HOTLINE at 816-474-TIPS or the police department at 913-344-8730.