Thursday, November 14, 2013

Take a Number

No, if you have a complaint we won’t make you take a number.  Actually the process to have your complaint or concern, or even a compliment for that matter, regarding contact with a member of the Overland Park Police Department is not that complicated.

When a police supervisor or internal affairs detective receives a complaint, an initial statement is taken from the complainant and followed up on by the Internal Affairs Unit.  The involved employee and any other police department witnesses will be required to respond to the complainant’s allegation.  The investigation results will be reviewed by both the Professional Standards Commander and the involved employee’s Division Commander.  That final disposition will be communicated in writing to the complainant and the involved employee.

The police department has an Internal Affairs Unit that accepts and thoroughly investigates all complaints.  We investigate for several reasons:
- To protect citizens from actual misconduct by an employee
- To protect the department and those employees who conduct themselves appropriately
- To identify policies and procedures that may need review or change and find ways to improve the quality of our service to the community.

You should know that the department does not consider a disagreement over the elements of a traffic ticket or parking ticket to be a complaint.  That matter is best resolved by the municipal court as a neutral fact-finder.

Any compliment or complaint can be reported by calling:
Police Dispatch:  913-895-6300 (request to speak with a Police Supervisor)
Sergeant’s Desk:  913-327-6895 or 6896
Internal Affairs:  913-327-6710

Or you can send an email:

Sometimes being a police officer is a thankless job and good service deserves to be recognized as much as that upon which we can improve.  That being said, if you feel you received exceptional service from one of the police department members, we encourage you to share that by contacting any of the numbers above or sending an email.